Contact
We're a small team. You'll get a person.
Questions about setting up your club, a payment, a sponsor's link, or anything else: email us and a person will reply.
Support
For help using PatronNow, problems signing in, or a question about an invoice or payment.
Security
Found a vulnerability? Tell us privately before anyone else, and give us a reasonable time to fix it. We will not take action against good-faith research. Our security.txt has the details.
Privacy and your data
To ask what we hold about you, correct it, or have it deleted, see the privacy policy and email us. We answer within one month, usually much sooner.
Before you email
A few things that solve most questions straight away.
A sponsor says their link doesn't work
Proposal, invoice and report links are for the named recipient and expire. Open the proposal or invoice in your workspace and send a fresh link; the old one stops working, which is intended.
A payment shows as "being checked"
Online payments are confirmed by Stripe, not by the sponsor's browser. The invoice updates within a few minutes of the payment settling. If it has been more than an hour, email us with the invoice number.
I need to change who runs our club's account
An admin invites the new person as an admin from Team & access, then the old admin can be removed. If the only admin has left and nobody can sign in, email us from a club address and we will verify and help.
Where is our money?
In your club's own Stripe account, which pays out to your bank on Stripe's schedule. PatronNow never holds it. Payout timing and bank details live in Stripe.